Return / Exchange Process


Your satisfaction is our primary concern. All customers are backed by our 100% money back guarantee for 15 days from receipt of order.

You may return the Nixing Pottery in their original condition along with the boxand accessories within 15 days for exchange or refund. 

Note: You should make sure the package is steady. If we receive broken Pottery, we may not do refund.

Return Procedures: 

Step 1 – Pls contact customer service before returning. We should confirm order details and return address with u.

Step 2 – Pls write paper with the Order NO. , email, phone and name when you want return or exchange. And you should pay the return shipping fee.

Step 3 - We will email you within 24 hours 1-2 business days after receiving the return package.