As Most of Products should be custom made, we will dispatch your order within 7 - 15 working days after your payment is confirmed. You will receive the tracking information via email once the order is dispatched.
Worldwide Shipping & Time
We are excited to offer international shipping for most destinations of the world.
Express shipment: All teapots will be shipped by DHL/EMS/UPS express shipment for free. It takes about 7-12 working days for shipment.
Standard shipment: Tea and tea-accessories will be shipped by china post air mail or E-packet (less than 2KG). If you want your tea order sooner, you can contact us to pay a little more for our Express Shipping Method. It takes about 15-45 working days for shipment.
Regarding wholesale order, we will quote you wholesale price and shipping fee by air or by sea, by express, we will ship the shipping method after we both confirm. If you want to wholesale, Pls email: firstname.lastname@example.org
We are not responsible for delayed delivery due to bad weather conditions, custom clearance issues, remote delivery locations, public strikes, incorrect or incomplete delivery address information, failed delivery attempts by Courier or Postal Agents and etc.
Your teapots will be packed with care by our logistics team. We use Sponge gift box and hard carton boxes to make sure your order arrives safely. For tea and tea accessories, we also wrap bubble sheets around the original packaging before packing it in the hard carton box. Rest assured, your products will arrive safely.
Customs & Import Tax
Most of countries may charge imported taxes or duties. We are unable to take any responsibility for any custom or tax, but we will ship the teapot as sample teapot or gift teapot, and declared value below 25us$.( Generally, to keep away from the customs duty, the declaration of value will be lower than the real value of goods than you have bought from our website.). Even write low value, Some countries may also charged some tax, it depends on your country policy, we could not control it.
The rules are different in every country. Unfortunately, there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.
Please find out as much as you can about your import taxes in your own country before completing your order. If you find out information about import taxes in your country, and you believe there are ways to minimize the taxes you have to pay (or eliminate the taxes altogether), just tell us what you need by putting instructions (regarding labeling, packing, declarations, invoices, etc.) in the comments field during checkout. We are more than happy to follow your instructions.
More questions, feel free to contact us .